Service Level Agreement (SLA)

Service Level Agreement (SLA)

Date:- 25/05/2025

CLH Web Security – Web Scanning Services

1. Overview

CLH Web Security provides web scanning services designed to help identify potential security vulnerabilities on your website. Our security plugin assists in hardening your WordPress site against common threats.

2. Service Commitment

  • We strive to deliver accurate, timely, and reliable scanning results to help improve your website security.
  • Our team continuously works to update scanning tools and security measures in line with current threats and best practices.

3. Disclaimer & Limitation of Liability

  • While we make every reasonable effort to identify security risks, we do NOT guarantee 100% protection or that your website will be fully secure from all vulnerabilities or attacks.
  • Using our web scanning service or security plugin does NOT replace the need for comprehensive security management and monitoring.
  • We are NOT responsible for any loss, damage, or disruption arising from the use or inability to use our services or plugin.
  • The service results should be used as a guidance tool only and not as a sole basis for your website security strategy.

4. User Responsibilities

  • Back up your website regularly, especially before running scans or making significant security changes.
  • Understand that scans may generate false positives or miss some vulnerabilities; therefore, manual reviews are encouraged.
  • Ensure your WordPress, themes, plugins, and server software are up to date and follow security best practices.

5. Service Availability

  • We aim for maximum uptime of our web scanning platform but cannot guarantee uninterrupted access due to maintenance, technical issues, or external factors.
  • Scheduled maintenance or unexpected downtime will be communicated via our website or support channels when possible.

6. Support

  • For assistance, bug reports, or questions about the scanning service or plugin, please contact us at:
    📧 support@clhwebsecurity.com

7. Amendments

  • CLH Web Security reserves the right to update or modify this SLA at any time.
  • Changes will be posted on our website with an updated effective date.

By using our web scanning services or security plugin, you acknowledge that you have read, understood, and agree to this Service Level Agreement.